Refunds & Cancellations
Last updated: May 29, 2026
We want you to be happy with Moxie. This page explains how cancellations and refunds work.
Cancellations
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you'll retain access until then and won't be charged again.
Refunds
- 14-day money-back guarantee. If you're not satisfied within 14 days of your initial paid subscription, email us at billing@moxieapps.io for a full refund.
- Annual plans. If you cancel an annual plan within 14 days of renewal, we'll refund the renewal charge in full. Outside that window, annual plans are non-refundable but you'll keep access until the end of the period.
- Monthly plans after 14 days. Monthly charges outside the 14-day window are generally non-refundable.
- Service issues. If a technical issue on our side prevented you from using the Services, contact us — we'll work with you on a fair resolution, including pro-rated refunds where appropriate.
How to Request a Refund
Email billing@moxieapps.io from the address on your account, including the date of purchase and a brief reason. We aim to respond within 2 business days. Approved refunds are issued to the original payment method via Stripe and usually appear within 5–10 business days.
Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it quickly. Filing a chargeback before contacting us may result in account suspension while the dispute is investigated.
Contact
Billing questions: billing@moxieapps.io.